123hd Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how 123hd collects, uses, stores, and protects the personal information of users on our platform in Malaysia. We are committed to respecting and safeguarding the privacy of every user.
Effective Date: 1 January 2026
What Information Do We Collect?
When you register and use the 123hd platform, we collect various types of information necessary to provide a secure and effective service. The information collected includes:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Device and browser information: Device type, operating system, browser version, IP address, and general IP-based location data for security and verification purposes.
- Local payment information: Transaction details in MYR, including deposit and withdrawal methods used. We do not store full card numbers — only the transaction metadata required for financial records.
- Cookies and tracking data: Session data, user preferences, and platform interactions are collected via cookies to enhance the user experience.
- Usage data: In-platform activity logs — including games played, session duration, and navigation patterns — are used for service improvement.
How Is Your Information Used?
123hd uses collected information solely for legitimate platform operations and to improve the user experience. The main purposes for which data is used are as follows:
- Creating and managing user accounts, and ensuring a secure login authentication process
- Accurately processing deposits, bets, winnings, and withdrawals in MYR
- Detecting and preventing fraudulent activity, money laundering, and unauthorised access to the platform
- Delivering responsive and relevant customer support based on each user's account history
- Sending important notifications about your account, transactions, and relevant policy updates
- Analysing platform usage patterns for technical improvements and a better user experience
- Complying with applicable legal and regulatory requirements in Malaysia
123hd will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Browser Activity Tracking
The 123hd platform uses cookies and similar tracking technologies to ensure smooth core platform functionality and to enhance the user experience. We use two types of cookies:
Essential Cookies: Required for core platform operations such as maintaining login sessions, storing language preferences, and securing transactions. These cookies cannot be disabled without affecting platform functionality.
Analytics Cookies: Used to understand how users interact with the platform, including the most frequently visited pages and average session duration. This data is collected in aggregate and is not used to identify individual users.
You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect your ability to log in or use certain features of the 123hd platform fully.
Data Storage, Security & Third-Party Sharing
Data Storage & Security
All 123hd user data is stored on servers protected with SSL encryption and additional security layers. Personal and financial data is encrypted both in transit and at rest using industry-standard security protocols. We conduct regular security audits and enforce strict access controls to ensure that only authorised personnel can access user data for legitimate operational purposes.
Active account information is retained for as long as your account remains active. Following account closure, certain records may be kept for the period required under Malaysian law for audit and compliance purposes.
Third-Party Sharing
123hd does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, we may share necessary information with the following parties under limited circumstances:
- Payment processors that facilitate your MYR transactions, subject to strict confidentiality agreements
- Malaysian legal authorities where required by court order or written regulation
- Technical service providers that assist with platform operations, subject to data protection agreements
Your Rights as a User & How to Contact Us
Right of Access, Rectification & Erasure
As a 123hd platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction. You may also update certain profile details directly through your account settings.
- Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. Such requests are subject to record-keeping requirements mandated by law.
Privacy Policy Updates
123hd reserves the right to amend or update this Privacy Policy at any time. Any changes will take effect immediately upon being published on the platform. Users are advised to review this policy periodically. Continued use of the platform following any changes constitutes acceptance of the updated policy.
Contact Our Privacy Support Team
For any enquiries, data access requests, or privacy-related complaints, please contact the 123hd support team by email at [email protected]. We aim to respond to all privacy enquiries within seven (7) business days. You may also refer to the FAQs for more information on managing your account and data.
Still Have Questions About Your Privacy?
The 123hd support team is here to help. Visit our FAQ or create an account to start enjoying the platform with confidence.